Support Board

Support Board automates your customer support with AI-powered bots and a chat system optimized for conversational marketing.

Support Board is a user-friendly platform that lets you interact with your customers across multiple channels and manage conversation threads.

You can  create standardized responses for common issues, resolving customer problems in way less time.

With file uploads, text formatting, and over 3,000 emojis to choose from, you can even craft personalized replies using the message editor.

You also have access to a multilingual knowledge base that helps your live agents support international customers.

Support Board helps your live agents manage customer support interactions.

Support Board connects customers with smart chatbots for immediate assistance—and hands control over to live agents when problems escalate.

The platform is also loaded with more than 45 readymade templates, which your chatbot can use to quickly reply to general questions.

You’re also able to program new questions and answers to train your bot, allowing it to help customers with more advanced queries.

And just like a live agent, your chatbot can  send attachments, media, rich messages, and surveys to deliver more information to customers.

Train your chatbot to help customers with more advanced requests.

Send pop-up messages, welcome messages, and follow-up messages to push more people down the sales funnel.

You’ll be able to set up automations and triggers using conditions like user type, location, and time, putting your bot to work 24/7.

Live agents can access rich messages to create more engaging surveys that onboard new customers in no time.

Plus, you can evaluate support scripts and team performance using reports that collect customer feedback after a live chat experience.

The agent ratings feature lets you track the performance of your customer support agents.

Support Board lets you set up omnichannel support to send and reply to direct messages, text messages, emails, and support tickets.

The tool can also reply to messages sent from WhatsApp, Messenger, Telegram, and Slack for added flexibility.

It’s easy to assist international customers because the platform has multilingual bots that support up to 32 languages.

Your chatbot can even search for answers on Google and autocorrect misspelled text to decrease your agents’ workload.

Communicate with customers via social media, text message, and email.

Providing excellent customer service shouldn’t leave you feeling burnt out. (“But who gives support to Support?”)

With Support Board, you can manage customer conversations across channels and leverage automated chatbots for a seamless customer service experience.

Solve more problems in less time.

Get lifetime access to Support Board today!